Contact World Wide Medical Services, Inc.
- Account Registration & Passwords (4)
- Ordering & Shipping (11)
- Products (4)
- Returns & Damaged Goods (4)
- Site Security & Privacy Policy (9)
Account Registration & Passwords
New Account Registration
Whether you’re a healthcare professional or a consumer, you do not have to be an existing customer to register an online account and place orders.
Accounts
Accounts are created online directly by the website user. You do not have to be an existing customer to register an account online. If you receive special pricing and credit terms, these accounts can be set up directly with Customer Service by phone or email.
Registration Problems
Most problems will be indicated by an “error message” during the registration process. If an irresolvable error prevents registration, please contact Customer Service by phone or email.
Invalid Addresses
We utilize address validation to verify deliverable locations. If you encounter an invalid address error, please confirm the address. If this error cannot be resolved, please contact Customer Service.
Ordering & Shipping
Tracking Your Order
You can find parcel shipment tracking information conveniently on the World Wide Medical website when viewing your order detail in the My Order section of the site. Note: Shipping confirmations will be emailed when an order has left a distribution center. If you are unable to locate your order, please contact Customer Service.
Order Status & History
You can view order status and history conveniently in the My Order section of the website. If you are unable to locate your order, please contact Customer Service.
Order Confirmations
Upon submitting an order via the internet, an order confirmation will automatically email to the registered address on file. If you do not receive an order confirmation on screen or by email, please contact Customer Service.
Shipping Confirmations
When an order has left a distribution center, a Shipping Confirmation will automatically be emailed to the registered address on file. If multiple items, were ordered, you may receive separate shipments to complete the order and additional shipping confirmations will follow. If you’ve received an order but not a shipping confirmation, please contact Customer Service.
Missing or Wrong Items
If your order is missing items or has been incorrectly filled, please contact Customer Service. Short shipments should be reported within 5 days of receipt.
Shipping & Handling Charges
Shipping Charges
Parcel charges will apply to all ground and air shipments based on total weight and will be calculated at time of order. If separate shipments are required to complete an order due to stock availability, no additional charges will be applied for subsequent shipments.
Other Charges
Hazardous Materials
Items with a hazardous materials classification may require an additional surcharge, which is automatically added to the shipping cost at time of order. Please note that hazmat items are restricted from air shipments – only available for ground delivery.
Oversize Charges
Certain items are considered dimensionally oversized requiring a different parcel rate, which is automatically reflected in the shipping cost at time of order.
Next Day Shipping
Web orders received by 12:00PM EST for stocked merchandise, Monday through Friday, will ship the next day.
Standard Ground
Standard ground arrives in 3-5 working days (excluding weekends). Parcel charges are based on total weight and will be calculated at time of order. Saturday deliveries not available for web orders.
Rush Air Shipments
If you need an order right away, next day and two day air shipments are available (excluding weekends). Web orders received by 12:00 p.m. EST for stocked merchandise, Monday through Friday, will ship same day. Arrival date depends on method of shipment selected at time of order excluding weekend days. Parcel charges are based on total weight and will be calculated at time of order. Saturday deliveries not available for web orders.
Pricing
While every effort is made to ensure the accuracy of the pricing on the website, World Wide Medical reserves the right to change prices without notice. If you receive special or contract pricing which is not displayed when you are logged into your account, please contact Customer Service before processing your order.
Price adjustments cannot be made after and order is processed.
Payment Methods
Credit Card
We accept Visa, MasterCard, Discover Card and American Express. Please provide the name, number and expiration date as they appear on the charge card.
Order On Account
If you’re an existing customer with credit terms, you may order online using those terms. For information on opening an account with World Wide Medical, please call Customer Service . All orders subject to credit approval.
Sales Tax & Exemptions
Sales Tax
Sales tax is charged based on state and/or local tax percentage of the location receiving merchandise.
Exemptions
Orders will calculate tax until we have received and validated a copy of your exemption or resale certificate for each state receiving merchandise.
- - If you are unsure about your tax status on file with World Wide, please contact Customer Service.
- - If you’ve already placed an order online but not yet provided a certificate, sales tax will be credited and exempt status will apply to all future orders upon receipt and verification of the applicable certification.
Tax or Resale Certificates can be mailed or faxed.
Please be sure to include your customer number.
Mail To
- 3820 Northdale Blvd Ste 309B
- Attn: Tax Department
- World Wide Medical Services, Inc
- Tampa, FL 33624
Fax To
- World Wide Medical Services, Inc
- Fax: 877-200-1325
- Attn: Tax Department
Products
Additional Product Information
Please contact Customer Service for availability of additional product information such as manuals and MSDS.
Request A Quote
If you’d like a formal product quote, please contact Customer Service or your sales representative.
Replacement Parts
For information and availability of replacement parts, please contact Customer Service.
Inventory Status
In Stock:
Available at time of order placement. If an in-stock item becomes unavailable temporarily at time of shipment, this portion of your order will be put on backorder and ship when available.
Backorder:
Item is temporarily out of stock. If added to your order, it will ship when available.
Partial Quantity Available:
There are insufficient qtys. of this product in stock to fill your order requested qty. The available in-stock qty. will ship upon receipt of your order - the remaining qty. will be put on backorder and ship when available.
Drop Ship:
This Item Ships Directly from the factory and/or is made to order.
Non-Formulary - Not Orderable:
This product is not included on your facility's formulary contract.
Returns & Damaged Goods
Damaged Goods
Damaged shipments should be reported within 5 days of receipt.
- If a shipment arrives damaged or if the box appears so, note damage on the delivery bill and have the driver sign, acknowledging the damagee.
- Contact World Wide Medical's Customer Service within 3 days to start processing a claim. An order will be entered at the same time to replace the merchandise.
- Save the container and merchandise for inspection
Missing or Wrong Items
If your order has missing items or has been incorrectly filled, please contact Customer Service. Short shipments should be reported within 5 days of receipt.
Return Procedure
Call our Customer Service Department at 1-877-817-4545, Monday through Friday from 8:00 a.m. - 5:00 p.m. EST for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to World Wide Medical Services, Inc. 3820 Northdale Blvd Ste 309B Tampa, FL 33624. All return shipping expenses are paid by the customer - see Returns Policy below. Items must be returned within 30 days to of receiving RGA number.
Return Procedure
- All returns must have an RGA number (returned goods authorization number). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
- No returns will be accepted after 90 days elapse.
- All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart below.
- If you receive merchandise as a result of a World Wide Medical’s error, you will be issued a credit for return shipping expense and no restocking fee will be applied.
- For all other returns, we will credit your account for returned merchandise, minus the required restocking fee once merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to World Wide Medical. Initial freight charges are not credited. All credits must be redeemed within 180 days.
- Sorry, but for health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
- Credits for returns are issued only to original purchaser.
- No cash refunds issued for under $25.00. Credit balance will be applied to future purchases made within 180 days.
Restocking Fees
| Days Elapsed | Applicable Restocking Fees |
| Under 30 days | No restock fee on items shipped UPS. |
| 30-60 days | 25% of price of all returned items |
| 61-90 days | 50% of price of all returned items |
Site Security & Privacy Policy
Site Security
This website takes every precaution to protect our users' information.
Our entire site, including but not limited to areas where ask users to enter sensitive information (such as credit card or bank account numbers) is encrypted and is protected by an advanced 128-bit encryption software protocol – SSL.
While we use SSL encryption to protect sensitive information online, we also take steps to protect user-information off-line. Only employees who need the information to perform a specific task are granted access to any personally identifiable information.
World Wide Medical places the utmost importance on protecting information transmitted via our website and takes security precautions to protect all such information from loss, misuse, and alteration. These precautions are regularly reviewed and enhanced as part of World Wide Medical’s ongoing commitment to customer security and privacy.
If you have any questions about the security at our website, please e-mail us at Customer Service
World Wide Medical Services, Inc reserves the right to alter this policy at any time. Changes will be posted immediately on our website.
Privacy Policy
At World Wide Medical we respect your privacy. Whether you request call us, place an on-line order, or e-mail us, your personal information is handled with your privacy and security in mind.
Information Collection and Use
World Wide Medical collects information from our users at several different points on our website:
Registration
In order to use some functions of this website, a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address).
Ordering
We request information from the user when completing an order. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used specifically for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the use.
Cookies
Cookies are bits of information stored on your computer that enable us to customize your shopping experience and identify you when you return. Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.
Log Files
We use IP addresses to analyze trends, administer the site, and track user movement only within our website. IP addresses are not linked to personally identifiable information.
Communications
World Wide Medical may also retain the content of the communications that are sent to our Customer Service representatives.
Information Use
The information collected by World Wide Medical is used to, among other things, aggregate statistical information, facilitate system administration, improve the content of the website, fill orders, and also to respond to user requests for information and to otherwise render service. World Wide Medical may also use the information collected to notify site users of changes to the website, to notify visitors of new products, special promotional offers, or for other legitimate business purposes. If you do not wish to receive e-mails from us, please contact Customer Service.
Confidentiality and Disclosure
World Wide Medical considers the personally identifiable information contained in our business records to be confidential. World Wide Medical does not provide any personally identifiable information to other companies except when necessary to render service. We may disclose personally identifiable information about you to our employees for World Wide Medical’s internal business purposes, as well as to outside auditors, professional advisors, service providers and regulators.
We make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity. We may also be required by law or legal process to disclose certain personally identifiable information about you. World Wide Medical may use and disclose personally identifiable information as provided for by applicable law in order to perform legitimate business activity. Some examples: billing and invoicing, administration, surveys, collection of fees and charges, marketing, service delivery and customization, maintenance and operations, technical support, hardware and software upgrades, and fraud prevention.
Legal Disclaimer
We make every reasonable effort to protect site user privacy as described. Nevertheless, we may be required by law to disclose personally identifiable information about a site user without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property.
Transmission of Information
World Wide Medical transmits personally identifiable and non-personally identifiable information about you when you receive e-mail, or electronic documents. Our transmission of this information is necessary to render service. World Wide Medical may use third parties to deliver some features and functions of service, such as electronic document delivery. These third parties are not permitted to use your personally identifiable information except for the purpose of providing their services.
Links
This website contains links to other sites. Please be aware that World Wide Medical is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by World Wide Medical.
Report Suspected Fraud
If you suspect that you’re login information has been misused by other parties or fraudulent ordering is occurring on your account, please change your password and contact Customer Service immediately.